Operational and Compliance FAQs

What is the role of a Data Protection Officer (DPO) under HIB?

Healthcare providers must appoint a trained DPO to manage compliance, handle data protection requests, and oversee incident response. This is a core requirement under the HIB.

How should healthcare providers handle incidents under HIB?

Providers must have a robust incident response plan and notify MOH within two hours of a significant cybersecurity incident or data breach.

What are the periodic activities required under HIB?

  • Regular testing of backups to ensure restorability.
  • Periodic reviews of security policies, access logs, and configurations.
  • Regular cybersecurity training for staff.

How does HIB enhance patient care?

By enforcing robust cybersecurity and data protection measures, HIB ensures that patient data remains accurate, secure, and accessible for seamless care continuity.

How can CyberSafe help my clinic comply with HIB?

CyberSafe offers comprehensive solutions tailored to healthcare providers, including:

  • Acting as your external DPO to manage compliance and incident response.
  • Implementing data classification, secure backups, and robust incident response plans.
  • Ensuring third-party vendor compliance with HIB standards.
  • Providing and maintaining certifications like Cyber Essentials, Cyber Trust, and IMDA’s DPE.
  • Meeting all requirements of both Cyber Essentials and HIB, ensuring seamless compliance.

What’s included in CyberSafe’s HIB compliance packages?

  • Essentials Package: Covers foundational compliance, PDPA management, and basic cybersecurity tools.
  • Excellence Package: Includes advanced cybersecurity tools, 24/7 monitoring, HIB-aligned compliance, and insurance coverage up to SGD $500,000.

Why should I choose CyberSafe for HIB compliance?

CyberSafe simplifies the compliance process, ensuring your clinic meets the requirements of both Cyber Essentials and the HIB. Our all-in-one solutions reduce effort and cost while providing comprehensive protection and compliance support.

Can I handle HIB compliance myself?

While it’s possible to manage HIB compliance in-house, it requires significant time, expertise, and resources. HIB mandates detailed activities like data classification, vendor assessments, and incident reporting within strict timelines. For clinics without a dedicated cybersecurity team, this can be overwhelming and time-consuming, potentially impacting patient care. Partnering with a trusted provider like CyberSafe ensures efficient, expert compliance management.

How long will it take for my clinic to become HIB compliant?

The time required depends on your current setup and readiness. On average, CyberSafe helps clinics achieve compliance within 2-4 weeks. This includes conducting risk assessments, implementing required controls, and training staff on cybersecurity practices.

What’s the difference between Cyber Essentials and Cyber Trust?

  • Cyber Essentials: Focuses on foundational cybersecurity measures, such as protecting systems from common threats and ensuring secure configurations.
  • Cyber Trust: A more advanced certification that builds on Cyber Essentials, addressing risk management, governance, and compliance for organisations requiring a higher security posture.
HIB compliance aligns more closely with Cyber Trust’s detailed requirements, making it the preferred choice for healthcare providers.