FAQs

Does having Cyber Essentials certification mean my clinic meets HIB requirements?

No, Cyber Essentials provides foundational cybersecurity practices but does not fulfil HIB requirements. Amongst others, HIB introduces time-bound activities like incident reporting, backup testing, and policy reviews, which Cyber Essentials may or may not cover depending on our in-house capabilities or that provided by your vendors.

Do you offer free consultations or trials?

Yes, we provide free consultations to assess your organisation’s needs and recommend tailored solutions.

How does CyberSafe protect against ransomware and phishing attacks?

We use advanced threat intelligence, anti-phishing solutions, and ransomware detection tools to mitigate risks.

What is an Advanced Persistent Threat (APT), and can you mitigate it?

APTs are prolonged, targeted cyberattacks. Our solutions, like threat intelligence and SIEM, help detect and neutralise such threats.

How do you stay updated on the latest cybersecurity threats?

Our team monitors global threat landscapes, collaborates with industry experts, and leverages AI tools to stay ahead.

Do you provide threat intelligence for specific industries?

Yes, we tailor threat intelligence to industries like healthcare, aviation, and government.

What steps can I take to enhance my cybersecurity posture?

Regular risk assessments, staff training, and implementing managed security services are critical steps.

What is the Health Information Bill (HIB)?

The HIB is a regulatory framework introduced by Singapore’s Ministry of Health (MOH) to ensure the secure collection, storage, access, and sharing of health information. It establishes mandatory cybersecurity and data protection standards for healthcare providers to safeguard patient data and ensure care continuity.

Who must comply with the HIB?

Compliance with HIB is mandatory for the following:

  • Healthcare Services Act (HCSA) licensees.
  • Approved National Electronic Health Record (NEHR) users.
  • MOH entities, including Health Promotion Board (HPB) and National University Health System (NUHS).
  • Community care organisations and retail pharmacies.

What types of data are covered under the HIB?

The HIB applies to:

  • Administrative Data: Includes patient demographics, contact details, and service usage information.
  • Clinical Data: Covers diagnoses, treatment details, and physical or mental health conditions.